THE EFFECTIVENESS OF USING THE E-OFFICE AND THE SRIKANDI APPLICATIONS AT THE BALIKPAPAN CITY LIBRARY AND ARCHIVES OFFICE

  ABSTRACT : Information technology plays an important role in human life. The development of information technology is currently accelerating across various domains, including archival practices. A significant impact of technological advances in the archiving domain is the emergence of archival applications. Archival applications provide both opportunities and challenges in organizing archives electronically. This study aims to provide a comparative analysis on the efficacy of archival applications, particularly the e-Office application and the SRIKANDI application, in facilitating the office administration process at the Library and Archive Office of Balikpapan City. This study employed qualitative method, utilizing a case study approach to enable an in-depth exploration regarding user experiences with these two applications. Data were collected through comoprehensive interviews, observation, and analysis of related documents. The findings showed that both applications had advantages and disadvantages. The e-office application software excelled in terms of system integration and ease of access, whilst the Srikandi application offered a variety of specialized features supported by four archival instruments. Nevertheless, users of both applications reported difficulties in usage and the need for adaptation to new technologies. The findings offer valuable insights for stakeholders to select the appropriate application to improve the efficiency of public administration. This study also advocates for more intensive training for users to augment the efficacy of both applications.

Keywords – application, effectiveness, e-office, implementation, Srikandi.