The relationship between psychological empowerment and Organizational Citizenship Behavior (OCB) towards job performance: a qualitative study regarding hotel employees in Greece

  ABSTRACT : This qualitative research study aims to investigate the relationship between psychological empowerment and Organizational Citizenship Behavior ( OCB) and how these elements influence on Greek hotel staff job performance. The research study explores in depth the complex relationship that exists between job performance, organizational citizenship behavior (OCB), and psychological empowerment among Greek hotel employees. The study identifies in depth the conditions in which individuals are empowered and contributed to the overall performance of their industries by analyzing the interaction between psychological empowerment and OCB. Semi-structured, online interviews included 10 questions and addressed 8 hotel employees from a Greek Luxury Hotel industry. The findings indicated that empowered employees are more likely to exhibit OCB, which directly impacts productivity. The results emphasized the role that psychological empowerment plays in enhancing both individual and organizational outcomes, and it provided valuable insights for hotel management that aim to improve employee satisfaction and output. By offering practical recommendations for improving labor dynamics in the hotel industry, these observations contribute to the body of knowledge on OCB and empowerment. The research findings may have significant ramifications for the hospitality sector, including advice on how to improve psychological empowerment, cultivate an organizational citizenship culture, and eventually improve hotel workers’ job performance.