The Influence of Role Stressors on The Performance of School Operational Assistance (BOS) Fund Management: The Mediating Role of Burnout

ABSTRACT: This study aims to analyze the effects of role conflict, role ambiguity, and role overload on burnout and their impact on the performance of School Operational Assistance (BOS) Fund Treasurers at Secondary Education Institutions in East Kalimantan Province, Indonesia. It also examines the mediating role of burnout in the relationship between these role stressors and performance. A quantitative approach with a survey method was applied. The sample was determined using the Slovin formula, resulting in 144 treasurers from a population of 225. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The results indicate that role conflict and role overload have a significant positive effect on burnout, while role ambiguity does not. Furthermore, role ambiguity and role overload significantly affect performance positively, whereas role conflict shows no significant effect. Burnout was found to have a significant positive effect on performance. Burnout mediates the influence of role conflict and role overload on performance but does not mediate the influence of role ambiguity. These findings highlight the importance of managing role stress to maintain emotional balance and sustain optimal performance in BOS fund management.

KEYWORDS: Burnout, Performance, Role Ambiguity, Role Conflict, Role Overload