Building Organizational Citizenship Behavior: The Role of Organizational Support, Self-Efficacy, and Organizational Trust in Improving Employee Performance

ABSTRACT ; Extraordinary behavior or Organizational Citizenship Behavior (OCB) is an important factor in increasing organizational effectiveness and productivity, especially in the public sector. This study aims to analyze the effect of organizational support, self-efficacy, and organizational trust on OCB of Regional Inspectorate employees of East Kalimantan Province. Using quantitative methods with the Structural Equation Modeling – Partial Least Square (SEM-PLS) approach, this study involved 98 employees as respondents. The results showed that the three independent variables had a positive and significant influence on OCB, with organizational trust as the factor that had the greatest impact. High organizational support increases employee engagement, while strong self-efficacy encourages work initiative. High organizational trust strengthens employees’ loyalty and encourages their active participation in the organization. These findings provide implications for human resource management, where organizations need to strengthen support systems, improve employee self-efficacy through training, and build trust through transparent communication and fair policies. This research provides new insights into understanding the factors that drive employees’ extra behavior and how organizations can optimize their potential.

KEYWORDS: Organizational support, Self-efficacy, Organizational trust, OCB, Employee performance.