Implementation of Total Quality Management (TQM) in Plywood Production Control (Case Study of PT. SJL Global Tbk Samarinda)

ABSTRACT: This study aims to analyze the implementation of Total Quality Management (TQM) in controlling plywood production at PT. SLJ Global Tbk, Samarinda. This study uses a qualitative descriptive method to evaluate the effectiveness of the implementation of TQM principles, such as customer focus, continuous improvement, and participation of all parties in production control. The results of the study indicate that the implementation of TQM at PT. SLJ Global Tbk has succeeded in increasing production efficiency and reducing the level of product defects, so that it can provide added value to the company and increase customer satisfaction.

Keywords – Total Quality Management (Tqm), Production Control, PT. SLJ Global Tbk, Continuous improvement